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a "No Signal" or “Bad Signal” message appears on the screen. |
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This indicates no signal or a poor signal is being received. Please note that this may be normal under bad weather conditions (heavy rain or snow). If this is not the case, please press the MENU key on the remote control handset and check the 'Signal Quality'.
If there's no signal graphic bar, check the antenna condition and the connection between the satellite dish and the receiver. Make sure that you have selected the correct satellite in the Menu.
If the bar is present, please check the parameters settings via the Installation Menu.
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the STB power is ON, but no picture and/or sound comes out. |
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Check the connection between the receiver and the TV set, making sure the connection cable(s) is(are) properly plugged in on both sides. If properly plugged in, try to reset your receiver by unplugging the power cord for about 30 seconds before plugging it back in. If that does not solve the problem, you may have to change the connection cables. Contact your local Strong dealer or point of sale.
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the STB power is ON, but the RF Modulator does not work |
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Check the connections, and connect the unit’s RF-OUT to the TV set’s Antenna IN. Also check the RF output type and channel number in the System Menu. If still not working, try to reset your receiver by disconnecting the power plug for about 30 seconds and then reconnecting it. If still not working, please contact your local Strong dealer or point of sale.
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the screen display is OK, but no sound comes out. |
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Please check the RCA and SCART connectors and check on both the TV set and the STB if "MUTE" mode is selected and if volume is at its lowest level. Also, check the audio track by pressing the AUDIO key
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I cannot download firmware via RS-232. Why does the serial port not work? |
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Make sure the receiver is powered on. If so, you can check RS-232 with the Hyper Terminal Program in MS-Windows. Set the parameters of the serial port (COM1, COM2...) as 115kbps, 8 data bit and 1 stop bit, and XON/OFF none, then power off and on your receiver and check your Hyper Terminal. If any text is displayed on the Hyper Terminal, then the RS-232 cable is OK and so it may be that the PC port is damaged; try the download with another port (COM2, COM3...). If no text is displayed on the Hyper Terminal, try using another cable.
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when and how should I download Software for my receiver? |
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If you wish to download new software, please visit our download area at http://www.strong-technologies.com/frmDownloads.aspx. If the software version available for your receiver is newer than the version that you are currently using (you can check your current version via your receiver’s menu), you should download the new version. If you are having problems with the latest software version, please contact our technical team directly
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I don't know about the receivers. What's different between FTA and CI? |
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CI stands for Common Interface. It is a standard, agreed to by manufacturers of satellite receivers, to interface a digital receiver to a Conditional Access Module (CAM), where the purpose of the CAM is to decipher encrypted signals. There are various Conditional Access Systems and therefore different CAMs, such as Viaccess, Irdeto, Cryptoworks, Nagravision, Mediaguard, Conax... To view Pay-TV contents (referred to as "scrambled channels") you need the appropriate CAM and an authorized access card (smart card) giving you access rights.
FTA stands for Free To Air. FTA channels are unencrypted TV/Radio signals intended for everyone to receive.
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