FAQ

TOP 10 most Frequently Asked Questions

How to become a STRONG Dealer or Installer ?

In order to become a STRONG Dealer please visit this page :

I forgot my password.

To unlock your forgotten password use 0103

Use steps below to reset password to default setting:

1. Select MENU bottom of your remote control
2. Scroll to SYSTEM SETTINGS and Press OK
3. Select SECURITY SETTINGS and enter 0103 to access sub-menu
4. Scroll to CURRENT PASSWORD and enter 0103
5. Scroll to NEW PASSWORD and enter 0000
6. Scroll to VERIFY PASSWORD and enter 0000 to verify password
7. Press EXIT to save

I would like to know the price of a STRONG Product.

In order to find out the price of a STRONG product, we invite you to contact your nearest Accredited STRONG Dealers or Installers.
Please visit our page “Where to buy”  by clicking here to receive the contact of Accredited STRONG Dealers or Installers.

How can I change the password of the remote control unit ?

1. Press menu
2. Go to “System Settings”
3. “Security Setting”
4. Enter the old password then go to “Current Password”
5. Enter the old password
6. Type the new password under “New Password” then type again the new password under “Verify Password”
7. Press “Exit” to exit menu

Is my Receiver still under Warranty ?

All STRONG products are covered with a warranty against defects in workmanship over a period of 30 months from the date of manufacture.

Click here to find out if you Receiver is still under Warranty

What are the My TV Smart Approved Receivers ?

5 Receivers can be used to enjoy My TV & Ma TÉLÉ:

How can I increase the number of TV Channels to watch ?

In order to increase the number of TV Channels you can add dishes to your installation and connect the dishes to your STRONG Receiver using a DiSEqc switch.

We invite you to read the below article to find more information:

  • How to increase my number of  TV Channels ?

How can I connect my STRONG Receiver to the Internet ?

First you have to make sure your STRONG Receiver is compatible with the Internet.

Click here to find out all the STRONG Receivers compatible with the Internet.

In order to browse the built-in Web applications, you need to have an Internet connection.

We invite you to read this post in order to find out all the steps to connect your Receiver to the Internet:

  • How to connect my STRONG Receiver to the Internet? 

I want to watch a specific Channel, from which satellite can I receive it ?

We have created a page which list most of the Satellite that can be received in Africa & Middle East.
We invite you to visit the below page in order to search for a specific channel:

How can I recognize a Fake STRONG Receiver from a GENUINE one ?

We invite you to visit the section of our Blog dedicated to the Fake Models of STRONG Products.

We also invite you to read this article: How to easily recognize a FAKE STRONG Product.

You can also check if the Receiver you have purchase is a GENUINE Product or not by filling the form under the page: Is my Product GENUINE ?